Sr DCS Engineer/Contract Performance Manager (Finance)
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
HPS Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell's comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
As a Sr DCS Engineer (Assurance 360 Performance Manager) at Honeywell HPS, you will play a pivotal role in managing Performance Based Contracts (Assurance 360 Contracts). You will be responsible for ensuring the successful delivery and performance of these contracts while maintaining the highest levels of customer satisfaction. In this dynamic role, you will interface directly with customers, analyze performance metrics, oversee incident management, manage change processes, and collaborate across various functional groups:
- Global Technical Assistance Center (GTAC)
- Development Engineering (DE)
- Remote Support Centre (RSC)
- Advanced Application Engineers (AS)
- Industrial IT Solutions Consultants (IITS)
- Account Manager, FSM, FOL, CM, SBM, BTI Leader & Project Engineering
Phoenix Test Bed Manager - Pole and Global Assurance 360 Management
- The A360 PfM will channel Customer issues to the appropriate resource within Honeywell and act as a customer advocate within Honeywell.
Key Responsibilities
- Interface directly with the customer focal points to ensure they are well informed and that their specific expectations and requirements are understood and managed.
- Track and report on results contributing to the KPI Balanced Scorecard. Analyze these results to identify and implement performance improvement opportunities.
- Oversee the incident management process, including escalation where required.
- Oversee remote and site works change management (including services project work, system upgrades, refreshes and updates) to ensure that approved processes have been followed and successful outcomes achieved.
- Manage effective and efficient scope delivery within budgeted cost allowances and identify scope growth opportunities.
- Ensure that the Project Execution Plan and Program Monthly Reports are delivered promptly.
- Coordinate activities of multiple functional groups
- Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
- Ensure compliance with a contract specific HSE Plan.
- Help resolve incidents and troubleshoot problems (including escalation process for the customer).
- Review system performance metrics and plan / manage accordingly.
- Oversee all upgrades and migrations.
- Work within Customer's change management process
- Serve as a reviewer of all significant change requests
- Include an operational risk/benefit assessment for all significant changes.
- Participate in all pre-outage planning meetings and support all On-Process Migrations (OPM's)
- Review and advise the site on all project activities affecting the control system.
- Ensure documentation is updated in a timely and accurate manner.
- Communicate training needs that would improve system performance or reliability (like Training Needs Assessment, Training Plan and Competency Matrix for Customer team members).
- Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.
- Be a change agent - influence, consult, and lead efforts for sharing and standardizing of best practices and processes within Honeywell and the customer.
- Manage the escalation process (per Incident Management procedure)
- Coordinate with GTAC A360 Manager to obtain information on SR status, etc.
- TAC Performance Lead coordinates resources such as DE and others to work the Service Requests
- Ensure that all products, projects, solutions are supportable throughout Honeywell.
- Up to 30% travel
