Spec Technical Support ERP (Information Technology)

Job Summary

Please Note:
This position is fully remote with occasional in office days at the Northbrook, IL Medline office location.

Schedule:
Wednesday - Saturday 9:30am - 8:30pm CT

Summary
Medline is seeking a proactive and analytical professional to support and optimize logistics system operations. The ideal candidate will possess strong problem-solving skills, a keen eye for process improvement, and hands-on experience with logistics or warehouse management systems.

Job Description

Major Responsibilities

• Act as a resource for escalated technical issues, applying strong troubleshooting and decision-making skills.
• Provide high-quality customer support to internal users, ensuring prompt resolution of incidents and requests.
• Investigate and resolve application issues; develop and document technical solutions and workarounds.
• Monitor ticket queues and system alerts; document issues and take timely action as needed.
• Escalate unresolved issues appropriately and ensure thorough follow-up.
• Support user account management for logistics systems, including creation, updates, and deactivation.
• Participate in bridge calls for high-impact incidents; assist with diagnosis and share relevant updates with stakeholders.
• Collaborate with cross-functional teams to support incident resolution, root-cause analysis, and process improvements.
• Provide feedback from ticket resolutions to improve knowledgebase articles and SOP documentation.
• Create and maintain workaround procedures when standard processes fail, minimizing operational disruption.
• Assist build teams by relaying support insights and contributing to requirement discussions when applicable.
• Support project tasks and continuous improvement initiatives as assigned.
• Develop working knowledge of logistics systems and processes to enhance troubleshooting capabilities.
• Document recurring issues and contribute to sustainable, long-term solutions.
• Ensure SLA adherence by resolving issues efficiently and maintaining clear communication with stakeholders.
• Perform other duties as assigned in support of team and business goals.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science or equivalent work experience.

Experience

• 3–5 years in logistics systems or IT support, with strong familiarity with application and infrastructure troubleshooting.

Technical Skills

• Experience supporting logistics or warehouse management systems.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Experience using ticketing systems for issue tracking and resolution.
• Working knowledge of SQL.

Preferred Experience

• Experience with SAP or other ERP platforms.
• Familiarity with documentation and project tracking tools (e.g., JIRA, Ivanti ITSM).
• Experience working with Unix-based systems.

Key Competencies

• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Capable of handling pressure and prioritizing tasks in fast-paced environments.
• Demonstrated creativity and flexibility in solving complex problems.
• Ability to interpret data via spreadsheets and bar graphs.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$73,840.00 - $107,120.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.