East Boston Neighborhood Health Center Corporation
Patient Service Coordinator (Administrative)
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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Time Type:
Full timeDepartment:
Patient ServicesAll Locations:
East BostonDescription:
The scope of a Patient Services Coordinator includes support of the health center's new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.· The scope of a Patient Services Coordinator includes support of the health center's new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
· Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children's Medical Security Plan. Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
· Thoroughly and concisely completes applications for eligibility in a timely manner. Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received. Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .
Use all applications and eligibility systems available appropriate to the patient's situation, specifically, MAP, POSC/ MMIS, etc.