Project Coordinator - Toledo, OH (Administrative)
GPRS is the nationally recognized leader in the location of subsurface utilities and concrete scanning to locate structural reinforcement as well as other critical embedments in concrete. We have a culture of integrity with a team focus and are looking for driven individuals who want to be a part of a growing organization. Our purpose, as an organization, is to provide the best opportunities and development for team members while delivering a sensational experience to our customers, preventing them from experiencing the problems associated with unknown subsurface elements.
The Project Coordinator (PC) is a key team member applying their skill to support both our internal and external customers. They are the first line customer experience and help projects move from inception to completion. Quoting, coordinating project schedules and organizing the many details that combine to make up successful GPRS service delivery is a PC's main focus. They also play an important role in the collaboration with the field operations and business development efforts of Ground Penetrating Radar Systems, Through the performance of operational and logistical admin functions as well as professional customer communications, this team member is able to assist and support the greater vision of GPRS to provide a sensational experience to our customers.
GPRS Core Values
- Integrity
- Teamwork
- Safety
- Mutual Respect
- Growth Mindedness
A day in the life of a Project Coordinator will include:
- Coordinate the execution of all components of assigned projects from taking order through deliverables including but not limited to responding to all customer, management or technician inquiries, ensuring all contracts are in place and executed and answering all emails, texts and phone calls.
- Ensure business system is kept current with complete and accurate information related to assigned projects. Maintain project records, reports and filing systems and ensure that these systems are up to date following company procedures for maintaining records.
- Ensure all invoices are accurate for assigned projects and include all required line item billings.
- Ensure client has a great customer service experience and provide appropriate follow-up.
- Coordinate all scope and contract changes as necessary both internally and externally.
- Use project knowledge to achieve maximum sales revenue and minimum costs including but not limited to managing subcontractors and labor.
- Analyze customer projects and operations capacity as needed to determine most efficient and scheduling plan.
- Identify additional sales opportunities associated with assigned projects and clients. Cross and up-selling efforts are important parts of the job. Coordinate sales efforts with sales organization internally.
- Minimum of two years of experience with customer service, contracts and scheduling in a service environment preferred.
- Ability to speak on the phone and simultaneously add data to the business system.
- Excellent interpersonal, communication, organizational and decision making skills with strong attention to detail.
- Team player willing to do what ever it takes to get the job done.
- Good at multitasking in a fast paced environment.
- Advanced knowledge of office software packages (Word, Excel, PowerPoint etc.)
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to learn and comprehend the required technical aspects of the business.
- Able to respect confidentiality of all information and records.
Required Hours: The employee is required to work 40 hours a week, Monday – Friday, 8am-5pm
This is a full time, in office position with Medical, Dental, Vision, Matching 401(k), Paid Time Off (PTO), and Paid Holiday benefits. Hourly rate will be based on background and experience.
GPRS is an Equal Opportunity Employer
