Spectrum Plastics Group
Customer Service Representative-SC (Administrative)
JOB DESCRITPION
Responsible for maintaining sustainable customer relations and preparing all customer requests; entering, confirming, and tracking all production orders.
4.0 RESPONSIBILITIES
• Enters customer orders in the ERP system; process and acknowledge all orders received within a timely manner.
• Attracts potential customers by answering product and service questions.
• Opens and maintains customer accounts by recording account information and updating when necessary.
• Communicates significant problems concerning customer orders, quotes, or miscellaneous issues appropriately within Spectrum organization.
• Relays product complaints to Quality Department and works together for resolution.
• Maintains accurate pricing by updating the system accordingly.
• Enters new items into the ERP system.
• Issues credits due to customers for various reasons.
• Follows all applicable ISO procedures.
• Prepares product or service reports by collecting and analyzing customer information including aged inventory reports, Kanban programs and order history reports.
• Works with manufacturing to manage Kanban and other customer inventory needs.
• Manages Customer Finished Goods Inventory with account managers and customers.
• Completes other various duties as assigned or required by management.
• Coordinating and participating in the site audit program
5.0 COMPETENCIES/SKILLS
• Excellent communication skills via telephone, e-mail, and written correspondence.
• Self-motivated, strong interpersonal and leadership skills.
• Ability to multi-task, manage time and prioritize tasks based on customer needs.
• Ability to maintain accuracy in a fast-paced environment.
• Analytical aptitude; excellent problem-solving skills.
• 3-5 years of customer service experience. (Manufacturing Experience Preferred)
• Computer literacy is a must (Microsoft Outlook, Excel, Word; Salesforce)