Director of Sales Operations, Healthcare (Sales)

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K. 

Supporting senior level commercial leadership of all Healthcare Sales Organizations, the Director of Sales Operations plays a key management role by driving operational and strategic initiatives that support the delivery of the annual revenue plan. The Director of Sales Operations will be focused on organization-wide performance tracking, pipeline governance, and implementing data driven process improvements in line with strategic priorities, managing the Sales tech stack accordingly. In collaboration with the sales leadership team, other division executives, and working closely with Vice President FP&A, the Director of Sales Operations delivers recurring reporting and analysis that improves revenue visibility, predictability, and forecast accuracy for each brand.  

The Director of Sales Operations reports to the Vice President of Operations for Healthcare.

Responsibilities:

• Manages the sales operations function for an organization for multiple marketing-facing brands (currently 6 in total)
• Oversee sales planning, reporting and budget including annual and ongoing forecasting, planning, quota assignment, headcount planning, account assignment, and territory creation
• Define and implement sales methodologies, continually improve cross-functional processes, and provide data-driven recommendations to maximize sales efficiency and support outstanding execution
• Evaluate, recommend, and manage sales compensation plans, commission payouts and incentive schemes to motivate the team and align incentives with company objectives.
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
• Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm's technology investments.
• Direct sales org process support/analysis initiatives (improve operational efficiencies and support revenue generation) to forecast and enable delivery of the annual plan revenue metrics
• Direct timely and accurate sales org systems maintenance, enhancements, reporting and data visibility/predictability initiatives (provide accurate tracking and increase visibility). Help manage and administer different systems used by the sales
• Support the VP of Operations with projects including data mining, data analysis, financial modeling, reporting, and developing presentation materials.
• Manage Sales Operations staffing, supervision, scheduling, development, evaluation, and performance; Establish performance goals for each direct report

 

Education and Experience:

• Bachelor's Degree (B.A.) from four-year college or university required
• A minimum of seven years progressive business experience including demonstrated success in leadership
• Demonstrated success working with and presenting to leadership
• Extensive understanding of best practices in key areas of sales cycle operations - including forecasting, revenue planning, sales enablement, and presales/sales support - and demonstrated experience putting that knowledge into action

 

Skills and Abilities:

• Understanding of sales pipeline management and sales operations goals and best practices
• Familiarity with Microsoft Dynamics CRM, Salesforce or a related customer relationship management tool, database maintenance tables and Business Intelligence tools
• Demonstrates outstanding interpersonal and influence skills and is an excellent written and verbal communicator
• Ability to operate in a fast-paced environment while dealing with ambiguity, quickly adapting to changing priorities and demands
• Must be comfortable asking questions and challenging the status quo
• Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels with competing priorities
• Proficiency in Microsoft Office Suite, most importantly Excel and PowerPoint
• Experience with SharePoint and Tableau considered a plus
• Travel less than 15%

 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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