Program Director (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Document Review Services Program Director is responsible for service delivery oversight of all document review projects for one or more clients. The Program Director is responsible for the development and growth of client relationships through effective project management, coordination, execution, quality, and acting as the direct escalation point of contact. In addition, the Program Director is responsible for mentoring, developing, and providing training opportunities for the team. 

The Program Director will represent the mission, vision, and values of Epiq and will exhibit exemplary professional behavior across all spheres of the Epiq business. They will support the Document Review Services leadership in providing the appropriate level of consultation and expertise. The Program Director role demonstrates a blend of technical, analytical, and problem-solving skills as well as empathy and compassion, creating a positive culture and work environment for their team, including as it relates to diversity, equity, and inclusion.

Responsibilities

• Serve as primary point of contact for assigned client(s).
• Develop and maintain account playbooks and standards.
• Actively provide substantive oversight to client-specific projects.
• Conduct project scoping calls and consult with clients on the development and implementation of efficient and effective workflows.
• Determine and manage client expectations regarding deliverables and timeframes.
• Draft workflow protocols and substantive training guidelines in partnership with client(s) and case teams.
• Assist with creation of project estimates for new matters.
• Participate in relevant client business reviews.
• Oversee use of the appropriate technology to improve productivity and accuracy, including the use of structured and conceptual analytics such as email threading, near-duplicate identification, and clustering.
• Consult on application of artificial intelligence to identify documents for review and managing review teams whose review will be used to build algorithms and models.
• Execute quality control and quality assurance best practices, including the use of statistical sampling, advanced searching techniques, and application of custom scripts.
• Oversee adherence to budgets and estimates for all client projects, including ensuring clients are kept informed of performance to budget.
• Lead and motivate review teams, including lawyers and non-lawyers.

• Manage a team of Review Managers, Associate Review Managers, and/or Team Leads.
• Provide leadership to develop and motivate team members and allow them to assume additional responsibilities and growth opportunities within the organization.
• Participate in annual performance reviews and objectives for team members in conjunction with Document Review Services leadership.
• Lead by example on the training and on-boarding of new team members to ensure they are appropriately oriented to Epiq protocols, standards, and technology.
• Collaborate with peers across departmental functional lines.

Requirements

• Juris Doctorate (JD) degree and valid/active state bar association admission in any US jurisdiction.
• Legal qualification and practice in at least one jurisdiction required.
• Minimum of five (5) years review management experience; law firm or managed review vendor experience preferred.
• Understanding of concepts, principles, management, processing, review, analysis, and production of electronically stored information (ESI) as they relate to legal matters
• Extensive experience with the administration of document review databases, including Relativity.
• Familiarity with concepts and application of statistical sampling, email threading, near duplicate identification, clustering, and predictive coding.
• Experienced in implementing analytics-driven methodologies, including, but not limited to, standard active learning and continuous active learning.
• Experienced in leveraging structured and conceptual analytics to search, prioritize, and organize data.
• Proficient with Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting.
• Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients.
• Excellent issue spotting and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Willingness to go above and beyond client expectations.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.