Epiq Global Business Transformation Solutions, LLC
Lead Records Specialist (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a lead relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.
Essential Job Responsibilities
Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs
Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance
Coordinates information creation, receipt, storage retrieval and disposition
Ensures security and preservation of records in records centers and inactive records
Works with departments on special information research and retrieval projects to ensure that all information needs are met
Exhibit excellence in customer service and the ability to serve others
Ensures application of retention schedules to inactive records. Answer verbal, telephone, written and e-mail inquiries, regarding records requests in an efficient manner
Prepare new files within the records system guidelines
Other duties as assigned
Qualifications & Characteristics
3+ years' experience in law firm records management
Prior supervisory experience (preferred)
Previous experience utilizing legal-specific records management systems (preferred)
High School Diploma or equivalent (4 years of college preferred)
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
Excellent communication (verbal and written) and organizational skills
Detail oriented and exceptionally attentive to accuracy
Ability to learn skills quickly
Ability to manage multiple tasks
Customer service and enthusiasm
Ability to routinely stand, bend and stretch
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, Excel, etc.
Strong initiative required; ability to work independently with minimal direct supervision
Strong computer and database skills
Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.