Job description

Counter Sales Associate - SUBMIT RESUME FOR CONSIDERATION - No Phone Calls - HAMTRAMCK Location

Rate of Pay: $19-$21 per hour plus additional quarterly sales bonus.

The Counter Sales Associate a highly motivated individual who provides excellent customer service and support to Caniff Electric customers. Individuals in this position interface with customers daily, relaying accurate information on products, pricing, and stock availability. This front-line sales role acts as a liaison and customer advocate, providing excellent communication. As an extension of the inside sales effort, the Counter Sales representative is responsible to build and maintain business relationships with customers, this is accomplished through exceptional service, accuracy, sense of urgency and practical knowledge of the electrical industry and products we sell. This individual is tasked with the handling and pick-up of will call orders and the writing of counter sale orders for walk-in customers.

Job Responsibilities

o Managing customer experience

o Communication Skills put in use openly and effectively communicating to our external customers as well internal employees

o Relationship Building with the ability of forming long lasting relationships with both external customers and internal employees

o Salesmanship skills

o Product/Industry knowledge with the ability to maintain and grow with product and industry knowledge.

o Provide customer solutions and troubleshooting by understanding and diagnosing customer needs

o Goal Oriented/Driven personality which will accompany our success by achieving personal development tasks as well as sales goals.

o Accurately pulling, checking, and locating parts/products.

o Identifying inventory errors and discrepancies and bringing management to their attention as well as assisting to correct and prevent them.

o Assuring transactional accuracy at point of sale/cash handling.

o General upkeep and housekeeping.

o Stock handling and inventory put-away

Skills

o Friendly and responsive; enthusiastic demeanor and optimistic attitude.

o Time management skills and ability to multitask.

o Exceptional listening skills and the ability to correctly interpret customer needs and objectives.

o Customer focused, with a continuous commitment to customer service.

o Basic computer skills which include knowledge of the Microsoft suite of products.

o Basic math skills (addition, subtraction, multiplication, and division)

Qualifications

o High School Diploma, GED or military equivalent

o Attention to detail

o Problem solver -- identifies creative solutions to correct issues.

o Able to multi-task and work under pressure

o Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently

o Availability from 6:30am - 5pm; occasional Saturday. Typical schedule is an 8 hours work day with overtime as needed, Monday through Friday

o Sense of urgency

o Customer service background

o Previous industry experience and/or sales experience is a plus

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Schedule:

8 hour shift

Day shift

Monday to Friday

Overtime

Supplemental pay types:

Bonus pay

Commission pay

Experience:

Customer service: 3 years (Preferred)

Retail or warehouse: 1 year (Preferred)