Flex
Program Manager (Creative Design)
Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to various industries and end markets. Create the extraordinatry: https://flex.com/careers.
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Job Description
Job Title: Program Manager
Job Family Group: Operations Job Family: Program Management
Job Title: Grade: Code:
Program Manager 2 26 SM.PGM.P.103
Program Manager 3 27 SM.PGM.P.104
Program Manager 4 28 SM.PGM.P.105
General Purpose:
Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction.
PM is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
Coordinates the development and implementation of Global Account strategies and projects through the CFT.
Principal Accountabilities:
· Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
· Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
· Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
· Coordinates the process of View Piont, where customer's and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve.
· Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)
· Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.
· Responsible and accountable to maintain price book in Baan.
· Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook(FOL) for its organization.
· Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements. Escalates with GAM, if needed, to assure collection.
· Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.
· Coordinate problem solving, and escalates challenges encountered on the program that that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment
· Participate on continuous improvement projects to increase profitability. (Operations & Materials)
· Accountable for the correct functioning of the CFT
· Coordinates with the CFT the generation of reporting and analytical information for decision-making with the client (materials, quality, testing, etc.)
· Monitors the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives
· Coordinates and/or escalates the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established.
· Coordinates with the CFT the data collection for quotes or requotes for existing customers, reviews with GAM and seeks approval from PM Director or GM.
· Coordinates with the CFT the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
· Coordinates the resolution of problems or extraordinary situations with shipments of product, this does not include day to day activities.
· Escalates the resolution of systemic problems or processes in the supply chain.
· Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD)
· Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.).
· Coordinate communication and relationship with the segment group on account strategy and commercial aspects
· Coordinates with the CFT the introduction of new products through FPLC methodology and accountable to track project completion on time.
Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.
Position Differentiation by Grade
Grade 26 27 28
Education /
Experience Typically requires a Bachelor's degree in engineering or related field or equivalent experience. Typically requires a minimum of 3 years experience in program administration/ management or related area. Fluent English required. (native or second language) Same as grade 26. Typically requires a minimum of 5 years of experience in program administration/management or related area. Fluent English required. (native or second language) Same as grade 26. Typically requires a minimum of 10 years of experience in program administration/ management or related area. Fluent English required. (native or second language)
Knowledge /
Skills / Abilities Demonstrates advanced operational knowledge; people management and process knowledge; and interpersonal skills as well as customer (external and internal) relationship skills. Demonstrates knowledge of project management, supply chain and logistics and finance. Requires excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills. Same as grade 26. Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in operations, supply chain and finance; understands the strategic impact of the function across sites. Same as grade 26. Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in operations, supply chain and finance; understands the strategic impact of the function across sites. Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to internal and external executive management. Understand the business and has the ability to forecast revenue and control costs ensuring compliance with the quote and contract agreements. Ability to define problems, collect data, establish facts and take fast decisions, reduce liabilities and solve problems. Strong communication skill is critical.
Certificates,
Licenses,
Registrations PMP or Other PMI or Project/Program Management certificate is desirable.
Scope / Impact Impacts the medium-term (semi-annual/annual) direction and financial or operational success of the function. Enhances and Impacts the medium-term (semi-annual/annual) direction and financial or operational success of the Impacts the long-term (annual) direction and financial or operational success of the function and/or site. Approves and/or creates functional processes or
provides input to functional processes or technologies. Executes functional strategic plans and objectives at the site. Demonstrates experience in leading major initiatives and provides input to those initiatives. function. Creates functional processes or technologies. Executes and provides input to functional strategic plans and objectives for site. Assists in developing plans for structuring and implementing major initiatives. technologies. Establishes and ensures effective achievement of functional strategic plans and objectives for the site. May have P&L responsibility for the function. Develops plans for structuring and implementing major initiatives.
Decision Making
/ Discretion Exercises independent judgment within generally defined procedures and policies for selecting methods, techniques and evaluation criteria for obtaining results. Establishes and recommends changes to policies which affect subordinate organizations(s). Exercises independent judgment within generally defined procedures and policies for selecting methods, techniques and evaluation criteria for obtaining results. Establishes and recommends changes to policies which affect subordinate organizations(s). Makes decisions for the function and the site.
Supervision /
Leadership Provides direction to customer focus teams according to established policies and objectives. Work is reviewed and measured based on meeting objectives and schedules. Normally receives no instruction. Demonstrates skills in teaching/leading and/or mentoring. May lead multiple teams. Supports strategic direction for the function. Models appropriate behavior in support of Flex values. Same as grade 26. Objectives are reviewed by senior management to determine success of operation. Normally receives no instruction. In some cases, may supervise others. Same as grade 26. Objectives are reviewed by senior management to determine success of operation. Normally receives no instruction. In some cases, may supervise others.
Work Environment:
While performing the duties of this job, the employee is regularly exposed to work that requires repetitive motion and regularly works in stressful environment. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk and hear. The employee is occasionally required to stand. The employee must regularly lift and/or
move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.