Sterilite Corporation
IT Operations Engineer (Hybrid Work Schedule) (Sales)
ESSENTIAL JOB RESPONSIBILITIES:
Works across the Information Services organization to support all Sterilite end point IT infrastructureWorks across the IT Operations organization, Operations, Security and Networking on both issue resolution and project deliveryAnalyzes, troubleshoots and resolves software & hardware issues for Sterilite's users (Some examples: Windows 7/8/10, MS Office 2010-2019, pc hardware & peripherals)Processes IT equipment/hardware and software delivery and installation requests for all Sterilite facilitiesWorks to create, deploy and maintain stable images for user devicesEngages, delegates and coordinates with other IS and IT Team Members for issue resolution and support as neededMaintains communication with Sterilite's users, keeping them informed of the status of their requests and follows-up with users to ensure that requests were completed to theirsatisfactionManages the IT Service Desk ticketing and knowledgebase system, utilizing the system to record, assign, track, close, and analyze all IT Service Desk requestsAdministers Active Directory and MS Exchange Servers with user updates including mailbox and user account additions/deletionsBuilds, configures and repairs IT hardware as neededMaintains IT equipment and spare parts inventoryMaintains IT inventory records including receiving procedures, asset tagging, and periodical physical inventories at all Sterilite locationsProposes process improvements and technology changes to deliver efficiency, improved performance and stability, reduce costsIsolates recurring problems and ensures that troubleshooting efforts are completed until permanent solutions are foundComplies with all company policies and proceduresAfter-hours remote help on a rotational basis.May require business travel to Sterilite locations.