Centra Credit Union
Director Member Experience (R&D)
Centra Credit Union has an exciting opportunity for a Director Member Experience role located in Columbus, Indiana. This position is responsible for developing strategies and action plans that drive a continuously improving Member Experience aligned with Centra's Vision and Mission. This role has a high expectation for turning data into actionable insights to drive business decisions and is responsible for strategy, measurement, analysis, reporting, and execution of initiatives and action items to achieve Centra's Member Experience objectives. The Director of Member Experience should maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high-quality, timely execution.
ESSENTIAL FUNCTIONS: (This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.)
EDUCATION & EXPERIENCE: (Equivalent combination of Education & Experience will be considered.)
Centra Credit Union is an Equal Opportunity Employer.