Associate Manager, Client Administration (Marketing)

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Group Insurance Client Administration – Medical Underwriting Operations Overview

Client Administration is a key moment in the Group Insurance customer journey, where services between New Business Onboarding and Claims are administered. Medical Underwriting is part of that journey, with responsibility for evaluating evidence of insurability to determine whether coverage can be granted. The work performed by this team helps bring peace of mind to our customers, as they secure Life and Disability coverage.

Principal Duties and Responsibilities:

• Oversight of a team of 13-15 medical underwriting professionals, including hiring, performance management, coaching and development

• Evaluation and general oversight of workflow in partnership with service vendor

• Complex Issue resolution

• Identifying areas of opportunity to simplify or enhance customer experience, in collaboration with other business units

• General oversight of risk management activities such as audits, regulatory alerts, department of insurance inquiries, etc.

We are looking for individuals who are self-starters, dependable to their core, who have the leadership ability and initiative to provide a best-in-class service experience for Prudential Group Insurance.

Additional Preferred Qualities:

• Driven leaders who are passionate about customers and shaping the customer experience

• Have proven success in associate development that delivers results to meet and exceed business goals

• Promotes a change agent culture and drives their team to deliver innovative enhancements to process and procedures

• Proficient in issue resolution and have a proven track record for customer advocacy

• Engaging communicators who enjoy working directly with the customer and a team

• Intrigued by technology and operating procedures and help identify opportunities to enhance processes

• Able to think on your feet and flexible with creating solutions for a variety of personalities

What You Can Expect:

• Ability to build a career with a great company with exposure to multiple parts of the business

• Fast paced, dynamic environment

• Become part of the leadership community

• Career establishment with an award-winning industry leader

Qualifications:

• Bachelor's Degree preferred

• 3-5 years of customer service or operations experience

• 1-2 years of leadership experience managing teams or projects

• Experience in Operations, vendor relations and/or financial services required

• Excellent written and verbal telephone and communication skills

• Ability to think strategically and evaluate process effectiveness

• Demonstrated ability to deliver in a fast-paced environment

• Work effectively with various sites

• Strong interpersonal skills

• Substantial problem solving and issue resolution skills

• Able to work flexible hours

• Ability to work independently and as part of a team

***Please note with this opportunity there is potential of developing to a Hybrid work arrangement, dependent on the location of the identified candidate.***

#LI-RRJ

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $79,900.00 to $118,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.