NORTHWEST MICHIGAN COMMUNITY ACTION AGENCY INC.
Housing Navigator and Diversion Outreach Case Manager (Finance)
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Purpose:
The Housing Navigator and Diversion Outreach Case Manager will work in partnership with the Northwest Michigan Coalition to End Homelessness (NWCEH) to administer housing navigation services in Charlevoix and Emmet counties.
Essential functions:
Use conflict resolution strategies, divert clients seeking shelter and empower them to chart their own path back to housing. The Diversion Outreach Worker will help those newly experiencing homelessness identify and implement strategies that will prevent them from entering shelter and/or securing housing through rapid exit from shelter.
Provide housing navigation services to individuals and their families who are experiencing literal homelessness throughout the 2 Northwest counties.
Perform duties and interact with all NMCAA team members, community partners and clients in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
Ensure the confidentiality of all persons served.
Meet each identified individual/household the day immediately following shelter entry.
Provide a thorough, strength-based assessment for each individual/household.
Engage the individual/household in a discussion to brainstorm potential housing solutions. Work together to explore each option and come up with a best-fit plan.
Work with people who are experiencing homelessness or are about to be to provide referrals and guidance to assist them in preventing homelessness or diverting them from entering the shelter system.
Primarily uses motivation and influence to divert individual/household to other sources of assistance when possible.
Screens and immediately addresses safety concerns; individuals/families with identified safety concerns such as domestic violence will be immediately connected to a domestic violence shelter provider.
Mediation with individual family, landlords, and other interested parties will be a major responsibility for this position.
Track outcomes related to diversion activities.
Practice Rapid Resolution practices away from homeless services as appropriate.
Understand all processes and procedures of the homeless response system, including Coordinated Entry, Homeless Prevention, IST/Prioritization of Supports, Chronic Homelessness, Housing Choice Vouchers (HCV), Project Based Vouchers (PBV), Domestic Violence, Veteran's Services, Youth Services, etc.
Maintain a 95% Data Quality standard on all HMIS entries.
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